Privacy and service information

Published 19 October 2026

Information used to handle your request

SwiftPath uses the contact details, product links, cargo details, addresses and documents you provide to prepare quotations, coordinate purchases and shipments, record payments, and confirm delivery. Staff use internal notes and an activity history to administer these services.

Your customer account

The customer portal uses an email-confirmed account. Your shipments and records must be linked to that account before they appear. Authentication information is stored for the current browser tab. Sign out on shared devices.

Tracking numbers

Anyone with a complete tracking number or package barcode can see the public route, stage, estimated delivery, public updates and package status. Keep these numbers with the relevant parties. Public tracking does not display customer contact details or private documents.

Service providers

The website is hosted on Hostinger and uses Supabase for accounts, records and private document storage. If enabled, shipment email is sent using Resend, and Cloudflare Turnstile verifies public enquiries. The website also loads fonts and software libraries from external providers. These services receive the technical information needed to provide their functions.

Documents and sharing

Only authorised staff and customers linked to a shipment can access the documents shared with them. Download links expire shortly after they are generated. Relevant cargo and delivery information may be shared with the transporters, suppliers and service providers arranging your shipment.

Email updates

Staff enable shipment emails for customers who have agreed to receive them. Ask SwiftPath to update your preferences or stop these emails. Messages already being sent cannot be recalled.

Retention and requests

Contact SwiftPath for details of the current record-retention schedule. You can ask to access, correct or delete your personal information. SwiftPath will review the request and explain any operational or recordkeeping needs affecting it.

Privacy contact: info@swift-bw.com

Quotations and bookings

Online estimates are for planning. Your written quotation sets out the price, currency, validity, inclusions, exclusions and payment terms. Check these before accepting. Customs, duties, delivery arrangements and third-party charges depend on the agreed service. A submitted enquiry alone does not confirm a purchase or shipment.

Delivery expectations

Delivery estimates can change with collection, transport, customs clearance and other route conditions. Tracking shows the updates posted by SwiftPath; it is not a continuous GPS location feed. Contact the team if an update needs clarification.

Published service conditions

The terms accompanying your written quotation apply to the service agreed with SwiftPath. Ask the team about cargo restrictions, insurance options, claims and cancellation conditions before proceeding.