SwiftPath Logistics Refund Policy

Last Updated: June 1, 2024

At SwiftPath Logistics, we strive to ensure that our clients are satisfied with our services. This Refund Policy outlines the conditions and processes for requesting a refund. By using our services, you agree to the terms of this Refund Policy.

1. Eligibility for Refunds

Shipping Services

• Refunds for shipping services are only available if there is a failure to deliver the goods due to our negligence or a failure in the service provided by our third-party partners.
• Refunds are not available for delays caused by factors outside our control, including but not limited to customs delays, natural disasters, or strikes.

Product Sourcing and E-Commerce Services

• Refunds for product sourcing and e-commerce services are available if the sourced product is significantly different from what was agreed upon in the order, and this discrepancy is reported within 7 days of receipt of the goods.

2. Non-Refundable Situations

• Services already rendered and completed to your satisfaction.
• Delays in delivery caused by customs, third-party carrier issues, or incorrect information provided by the client.
• Goods that are confiscated or taken out of circulation due to non-compliance with shipping or customs regulations.
• Administrative fees, packaging costs, and any additional costs incurred due to repackaging or handling of goods that were not properly packaged by the client.

3. Refund Process

Requesting a Refund

• To request a refund, please contact our customer service team at info@swift-bw.com within 7 days of the issue arising.
• Provide your order number, details of the service or product, and the reason for requesting a refund.
• Our team will review your request and respond within 5 business days.

Processing Refunds

• Once a refund request is approved, refunds will be processed within 7 working days.
• Refunds will be issued using the original payment method. If payment was made by credit or debit card, the refund will be credited to the same card. For bank transfers, the refund will be made to the same bank account.

Partial Refunds

• In cases where only a part of the service was unsatisfactory, we may issue a partial refund corresponding to the proportion of the service not delivered as agreed.

4. Handling Fees

• Refunds for shipping services may be subject to a handling fee of up to 10% of the order value, with a minimum of BWP 100. This fee covers the administrative costs associated with processing the refund.

5. Exceptions and Special Cases

Insurance Claims

• If you have purchased insurance for your shipment, any claims for lost or damaged goods will be handled according to the terms of the insurance policy. Refunds for insured goods will be processed through the insurance claim process.

Volume Weight and Actual Weight Discrepancies

• Refunds or adjustments related to discrepancies in volume weight or actual weight calculations will be handled on a case-by-case basis. Clients are responsible for ensuring accurate measurements are provided.

6. Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact us:

• Email: info@swift-bw.com,admin@swift-bw.com,accounts@swift-bw.com
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Thank you for choosing SwiftPath Logistics. We are committed to providing you with reliable and efficient logistics services. Your satisfaction is important to us, and we aim to resolve any issues promptly and fairly.